Frequently Asked Questions


COPE Today is a place where you can share your concerns with professionals who understand what you are going through. We are a place where you can get back on track. And because we know life doesn’t wait, we’re here anytime you need to talk. We’ve worked hard to provide online help that is accessible, affordable, and confidential. We invite you to browse our site and become comfortable with who we are and how online counseling works. When you are ready to move forward, you will start your first session free.

Welcome to COPE Today. COPE Today for a better tomorrow.

How do I get started?

How long is a session?

Can I schedule an appointment?

Do your counselors specialize in particular topics?

How do I know the counselors are legitimate?

How many sessions will it take to resolve my needs?

Do you accept insurance?

How much does therapy cost?

Who do I call in case of emergency?

How do I begin a counseling session?

Do I need a webcam?

What do I do if I am feeling suicidal or may be a danger to others?

What are your browser requirements?

How do I send a message to my provider?

How do I add funds to my account for therapy?

What if I want to change my payment information?

How will sessions be charged to my account?

What is your cancellation policy?

What if my counselor cancels my appointment?

How do I know my credit card information is secure?

How do I change my password?

I forgot my password!

My Chat/Video Box Is Open, Now What?

How old do I have to be to receive counseling?

What is Interruption-Free Care?

What if I am unsatisfied with my session and want a refund?